Wednesday, August 11, 2010

Sitting Pretty: Thank You Ballard Designs!

Not long after I started my blog, I posted about turning a spare bedroom into a French country cottage inspired office/guest room and mentioned how I was looking for a pretty chair to replace the (very ugly) basic office task chair at my (Ballard Designs) computer desk.

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For a long time, I have coveted the castered parsons chair with the French Ticking Blue slipcover from Ballard Designs.

Ballard parsons chair

I looked at a lot of desk chairs but this chair always remained at the very top of my wish list.  However,  I couldn’t justify the $209 they wanted  just  for the French Blue Ticking slipcover (plus $139 for the chair) so I just kept watching the website, hoping the slipcover would eventually go on sale.
Lo and behold, I finally saw the slipcover on sale for $59.99!  It was too good to be true! 
Literally. 
When I went through the checkout process on the website, I was charged the “sale” price but later found $209.00 had actually been charged to my credit card!
No, no, no!
I called Ballard Designs to question the discrepancy and was promptly informed it was a website glitch that was making the French Ticking Blue slipcover  show up as being on sale when, in fact, the slipcover  was NOT really on sale and the true price for it  was still $209.00…and that’s the price they were sticking to.
Boooooooooo!  Cancel my order and issue a credit to my credit card please.
To make a long story a bit shorter, over the next few weeks I saw the slipcover on sale several more times but when I would question it, I was told they were still having problems with the website.  After I did some crying and whining, Ballard Designs did the right thing and sold me the slipcover for the sale price.  But they went one step over and above and gave me the lowest price that had appeared on the website during the glitch ...$39.99!
Yes, yes, yes!

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Thanks to Ballard Designs,  I’m now sitting pretty!

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**Please note:  I have no affiliation with Ballard Designs  nor did I receive any compensation (or a discounted price) from them  to mention them or their products here on my blog.  I’m just one happy customer who wanted to share my experience (and pretty new chair).

13 comments:

marty (A Stroll Thru Life) said...

Love your workstation and your chair is just fabulous. What a great buy and how nice of them to step up to the plate. Great job. Hugs, Marty

Cindy said...

Gorgeous chair! I am so glad you were able to get it and at the reduced price! Good for you and it looks wonderful with your beautiful desk.
Hugs, Cindy S

ButterYum said...

Well now, that's the kind of happy ending I like to hear. I'm so glad you didn't give up. The new chair looks so much better!!

:)
ButterYum

ButterYum said...

PS - Bravo to Ballard Designs for doing the right thing in the end.

Happy Cottage Quilter said...

Wow the chair and slip cover are gorgeous! Great deal! I know you were very happy that they came through for you.

Jocelyn
http://justalittlesouthernhospitality.blogspot.com/

Adrienne said...

So glad Ballard did the right thing to honor the web glitch. Love the look of your workspace. Wishing I had a new chair now - think I'll start shopping around to see what kind of deals I can find!
~Adrienne~

Shelia said...

Hi Shari! OH, this is so beautiful and I'm thrilled for you getting just what you wanted! Your hutch/desk is gorgeous and I like how you've decorated it too!
Be a sweetie,
Shelia ;)

Pink Roses and Teacups said...

LOve the chair Shari! Glad you were able to get it at the sale price, plus another bonus off!

Debbie

Lisa said...

Wow! How exciting to get it finally! You know stores have to honor the prices, glad they did! It was nice of you to tell that they did the right thing!
Hugs, Lisa

Tracy F. said...

Love the chair! I have 2 of them with the white slipcovers with a red monogram. Good for you for being persistent...it paid off!

Shelia said...

Hi Shari, I just wanted to come back and thank you for your sweet sweet comments about my little grand daughter. She has stolen my heart for sure! :)
Have a beautiful weekend,
Shelia :)

BECKY said...

YAY!!! I love it when companies do the right thing! It is getting to be so rare these days!!

I adore your chair!! It is lovely! What a wonderful blessing for you!!

I know you smile each time you walk in there and see it!! Simple pleasures are the best, huh?
HUGS,
Becky

Bringing Pretty Back said...

WOW!!! That is great customer service! I love that chair!
Thank you for following my blogs and sharing your thoughts with me with your comments.
Means so much to me!
Have a pretty day!
Kristin